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AMS360 is a versatile software that is widely used by insurance agencies for various purposes. It caters to the needs of different teams …
Overview
What is AMS360?
Vertafore in Denver offers their insurance agency management software. AMS360 offers production and renewal analysis, a general ledger, a client portal, and other management tools.
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What is AMS360?
Vertafore in Denver offers their insurance agency management software. AMS360 offers production and renewal analysis, a general ledger, a client portal, and other management tools.
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- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
What is AMS360?
AMS360 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(16)
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AMS360 is a versatile software that is widely used by insurance agencies for various purposes. It caters to the needs of different teams within the agency, including producers, CSRs, marketers, HR, and accounting departments. Producers find AMS360 incredibly valuable as it provides instant access to client information, enabling them to efficiently service and retain clients. Additionally, the platform facilitates the submission of new and existing accounts to marketing departments seamlessly.
One of the standout features of AMS360 is its ability to download policy and claim information from most standard insurance carriers, enabling users to quickly access important data. Moreover, for non-standard and E&S carrier policies, AMS360 allows for easy attachment to client accounts. The software also drives commercial lines sales in specific niche markets by providing a platform for inputting initial information and attaching carrier supplemental apps. Beyond sales and service, AMS360 doubles as an agency management system, facilitating document storage alongside insurance activities. While some users initially found its interface different from other systems, they quickly adapted to its navigation and found it easy to update information accordingly.
Integrating seamlessly with PL Rating for data exportation enhances the efficiency of AMS360 when acquiring customer data for new submissions. This scalability makes AMS360 an ideal solution for agencies of varying sizes. For daily agency management tasks such as download accuracy, commission posting, and user management, AMS360 proves to be a reliable tool that is utilized by the majority of employees. However, some users have reported negative experiences with AMS360's customer support and contract policies, leading to dissatisfaction with the company's services.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 20, 2023
AMS360 (Vertafore) - in my experience, doesn't play nice when you have to leave them
My agency was purchased and I contacted Vertafore, AMS360, to let them know that the new owner wanted to use a different software package. I further explained that I wanted to stay with AMS360 (Vertafore) and needed to keep them shining in a good light in order for that to happen when the contract with this new other carrier came around again. I appealed to AMS360 and its various people who are in charge and explained the situation and was repeatedly told sorry, but you signed a contract. While I do believe in a contract, I also believe that "good faith" means more about how a company operates in the real world. When you are stuck to your contracts and unwilling to provide real world work-arounds, in my opinion, you become mindless. As you can imagine, this has not gone over well with my new owner. It is costing our agency over $1,000 per month for the remainder of our contracted term. In short, that means in excess of $8,000 total. I was trying to save Vertafore and AMS360 and get them back int he agency and, in my experience, they seem more interested in their short term gains than long term potentials.
Very sad....truly not a company I want to do business with if this is how they are treating their "agency partners".
Very sad....truly not a company I want to do business with if this is how they are treating their "agency partners".
- Support
- Processes
- Cancellation processes
- Desire to regain customer faith
- Ease of use
- Support from day one of operation until termination
- Loss of revenue
- Loss of ROI
AMS360 is a solid platform to run an insurance agency. Their support during issues is stellar. Our issues came only after we said we needed to pivot a different direction, then everything went to pot.
May 20, 2022
Agency Management System review
Agency Management System used daily by the majority of employees. I am responsible for download accuracy, posting commissions, and adding and deleting users, among other things.
- Reports
- Tracking commissions
- Download
- Some areas are not editable by administrator
- Occasional errors and application locks
- Tracking production
- Tracking commission
- Overall functionality easy to use
- Allows management to track commissions and revenue, as well as top carriers
AMS360 is easier to use, less clicks, easier to find information, and easier to run reports.
Not needed.
Yes
One was resolved, and one is still being researched.
Last week, I needed support to research an error, and they thoroughly investigated, which involved a second support person to help. Both were able to determine that AMS360 was not the issue, but rather an outside program had caused the error.
May 20, 2022
You'll always get more back from what you put into AMS360. ROI also means "Retention of Insureds"!
AMS360 is used by all people (producers, CSRs, marketers, HR, and Accounting ) inside and outside of our main office. AMS360 allows producers to have instant access to their clients and related information to service and retain them. Submitting new and existing accounts from within the platform to personal and commercial marketing departments (and setting suspense) is relatively simple and smooth. Most standard insurance carriers download policy information & claim information for quick access. Non-standard and E&S carrier policies are easily attached to the client's account for access. I personally am commercial lines sales specific to certain niche markets, which requires me to not only input initial information to pre-fill the in-system Acord forms but also attach the array of carrier supplemental apps also needed for quoting and issuance.
- Quick entry of new client information
- Instant access to most policy and billing information
- Exceptional reports for management and producers
- Accounting Departments love the direct bill reconciliation
- Certificates of Insurance
- Vehicle ID cards
- Direct fill Acord forms would be preferred in lieu of AMS360 field fills that don't always transfer to the Acord
- Ability to interact with other 3rd party software other than Microsoft for emails, letters, etc. (i.e., Google)
- The ability of turning off forms to States the agency does not operate in
- Realtime accounting
- Client account access for service
- Remarketing submission speed of new apps
- AMS360 is easily responsible for our 90+% client retention
- AMS360 lets sales/production know exactly where they are month after month
- AMS360 keeps management and owners up to date on profit
We have considered other platforms from time to time but have felt comfortable staying with AMS360. New users appear to understand AMS360 quickly and customize it to their personal preferences. Older users, generally reluctant to changes, are more receptive to updates as they come up since transitions have been easily understandable .
April 28, 2022
Pros and Cons of AMS360
I use AMS360 as my agency management system. Insurance sales, service, and document storage are all done using this system. I have also begun to use AMS360 as my accounting and reconciliation software for my agency. I will be transitioning from QuickBooks to AMS360 completely within 2 to 3 years.
- Cloud based storage
- Multi user capability
- Bridging of information to quote
- Ease of producing and printing reports
- Accounting procedures
- Document retrieval
- Multi user
- Cloud based storage
- Storage size
- Ease of bridging info makes quoting easier
- Report difficulty is time consuming
- Multi agency platform for my group is important
Both systems are similar in terms of management capabilities. We went with AMS360 as it better fit my group as a whole. I do think that reports were much more easily run in Applied than AMS360. I hadn't used Applied for accounting, but it seems the AMS360 is a little cumbersome for accounting procedures.
6
agency management, production, and accounting
1
IT guy
- accounting
- management
- customer service
- reports
- customer retention
- data
- information
- email harvest
- accounting
Yes
applied
- Product Features
- Product Usability
ability to have multiple locations
more training
- Implemented in-house
No
Change management was a minor issue with the implementation
it was a long but smooth change process
- missing information
- down time
- navigation
- no training
THE PRODUCT ISNT EASY TO LEARN WITHOUT TRAINING. I WOULDNT RECOMMEND NOT TRAINING AND ATTEMPTING TO LEARN.
NO
Some - we have done small customizations to the interface
WE NEEDED SPECIFIC COMPANIES LISTED
No - we have not done any custom code
NO
no i didnt think i needed it
No
i havent had
- adding customers
- endorsements
- adding employee
- reports
- certificates
- commercial bridging
- NONE
- NONE
- Single Signon
I DONT HAVE ANY ADVICE
WE WORKED OUT A PER USER 5 YEAR AGREEMENT
NONE
No
- NONE
- NONE
No
No
March 04, 2019
AMS360, an agency's best companion
We started using AMS360 just 6 months back when our new client was using AMS360 for their agency. I have been a HawkSoft user for 8+ years. When I started learning AMS360, it was a different experience for me, compared to HawkSoft. Learning basic things like viewing/updating information for a customer was a piece of cake due to the easy to use interface offered by the system. However, activities like attaching files to client or policy, or creating an activity (also called as suspense), took some time to figure it out. But customer support and help guides came to the rescue. Now, after more than 6 months of using the system daily, I can say I've gotten used to it. Though AMS360's interface seems like a different species compared to HawkSoft's UI, once you get used to it, it kinda grows on you. All information like policy details, activities, and documents are easy to navigate and update. One of the best things about AMS360 is its seamless integration with PL Rating. All customer data can be exported to PL Rating for new submission in a single click. AMS360 is good software, but it could be better with better, more intuitive, and faster UI.
- Seamless integration with PL Rating to export customers for the re-marketing of policies.
- Easy to navigate all sections of the customer information.
- Very useful activity section which can be utilized for your agency's needs.
- Lacks faster, intuitive, modern User Interface.
- Lacks option to search for data in activities.
- Does not create logs even for closed activities (suspense).
- Positive impact would be that it has been a learning curve for us.
- No negative impact, as we use this for our client who is an insurance agency. It does not affect our business.
I have used HawkSoft for over 8 years, so we know their system like the back of my hand. I have been using AMS360 for over 6 months, so it's really not fair to compare both at this level of knowledge of AMS360. It's still a learning curve with AMS360. So far when we compare both, HawkSoft is a much superior, faster and advanced system.
2
Complete back-office support to insurance agency
- Customer re-marketing
- Customer data management
- Audit